ManageEngine ServiceDesk Plus Software Overview IT Help Platform:
ManageEngine ServiceDesk Plus is a help desk platform and asset management tool that allows you to manage your IT efficiently. With it, you can fix IT service requests faster to keep your company running at optimal speed. Its customizable and easy-to-implement software has over 10,000 users worldwide and is available in 23 different languages.
ManageEngine ServiceDesk Plus – Help platform for IT
ManageEngine ServiceDesk Plus can help you maintain a complete product portfolio based on product type to keep up with all the assets owned by your organization. It will generate on-demand orders then send them via email and track outstanding POs & completed purchases. It is also possible to provide requester and property reports in different formats.
ManageEngine ServiceDesk Plus is web-based, easy to use and offers a variety of customization features, such as contract management, knowledge acquisition and management functionality, as well as an ITIL-ready version.
Features of ManageEngine ServiceDesk Plus
- Reduce downtime, improve agency productivity, meet SLAs, and manage the complete IT ticket lifecycle. Automate the ticketing workflow to let your IT technicians focus on other important tasks.
List of services
- Display your available IT services to end users and give your IT a new look. Create and publish your service portfolio with custom service level agreements (SLAs) and multi-stage approvals.
- Categorize, analyze and close problems. Analyze the root cause and reduce recurring problems to increase the productivity of your IT help desk.
- Streamline planning, approval, and deployment with automated workflows. Eliminate unauthorized changes and failures.
- Track and manage all configuration items and their mapping of relationships and dependencies. Visually analyze the impact of changes and shutdowns to make informed decisions.
IT project management
- Create projects, manage resources, and track progress. Integrate IT projects with requirements and changes to refine overall IT service delivery.
Update content ManageEngine ServiceDesk Plus 10.5 Build 10512 Enterprise:
The official website did not provide any information about the changes in this version.